Jun 14, 2021

The most valuable resource for any business is their customers, and while new customers are essential, acquiring new ones can cost as much as 7 times more than retaining a customer you already have. On this episode, guest host Johnny Gwin talks with the co-host of The Insurance Guys podcast and owner of Portal Insurance, the incomparable Bradley Flowers. Bradley delivers real-world stories, insights and essential tools for keeping your best customers to make sure your business survives and thrives.

Check out Bradley on The Insurance Guys Podcast

Bradley Flowers Steps For Customer Retention

• Evaluate your clients and identify your VIP customers.
• Calculate the lifetime value of your customers.
• Determine what keeps your customers coming back.
• Find and use essential CMR tools, automation, and processes.
• Automate but keep the human touch.
  Train your team to buy into the "love your customer" mindset.
• Manage customer expectations and overdeliver.
• Keep listening to your clients.
• Communicate with your clients in the way that they prefer.
• Satisfy, surprise & connect with your customers.

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Learn More About DocRX

DocRx is a family-oriented company dedicated to tailor operational solutions for patient health and compliance programs that increases the quality and efficiency of patient-centered care and always with the mission of the patient's health 1st. With over ten years of experience helping doctors and their patients with diagnostic testing, patient monitoring, medical supplies, compliance, wholesale pharmacy, physician dispensing billing, and more.

DocRx is your patient and health compliance solution, both under one roof. To find out how DocRx can help your hospital, pharmacy, or physicians office see all their services at DocRx.com.